The staff at the reservation desk has been very helpful in securing our tee times. The manager and the staff really make us feel welcome. The two games we played, we were caddied by 2 very helpful young ladies. We had so much fun the first game, my wife and I requested to have the same 2 caddies again for our second game. Bali National should be rated a 10 if not for the few holes under renovations. All in all,a great golf course.